Umhlahlandlela we-Agent
Kuma-agent, Emali 2.0 isetjentiswa nge-USSD letsite yekusebenta kanye ne-web channel yemisebenti lemikhulu yekuphatsa.
Emachannel e-agent
| I-channel | Isetjentiselwa ini kakhulu | Emaciniso |
|---|---|---|
Agent USSD *234# |
Imisebenti yasesitolo, lusito, profile access, kanye ne-float actions | Yehlukaniswe ne-customer *123#; i-agent PIN iyafuneka ngaphambi kwekutsi imenyu ivuleke |
| Org Console (web) | Reconciliation, reporting, staffing, settlement operations | Ilungele supervisor kanye ne-back-office work |
| Mobile native | Locator kanye ne-field support lapho kuvuliwe khona | I-channel yesibili |
Imisebenti lebalulekile ye-agent
- Kungenisa imali ku-wallet ye-customer
- Kubona float lekhona
- Kudzlulisela noma kukhipha float lapho kuvuliwe khona
- Kubuka commissions kanye ne-guidance yansuku tonkhe
- Kugcina profile details kanye ne-PIN
- Kwenyusa tinsita tesekelo tesitolo
Cala lapha
- Nge-outlet kanye ne-dial-code operations, sebenzisa Agent USSD Guide.
- Nge-controls letibanti tekusebenta, buka Organization Portal Guide.
- Kucatsanisa agent, customer, kanye ne-organization channels, buka Channels Matrix.
Emaciniso ekusebenta
- I-customer cash-out icala ku-customer USSD
*123#; bese i-agent icedzisa handoff esitolo. - Etibonelweni lapha sisebentisa
John Dlamini (000001)njenge-agent lehlanyelwe ku-test. - Kubonakala kwe-float kanye ne-commission kungahluka nge-role kanye ne-backend setup.