Merchant Guide

Merchants receive payments and reconcile/settle funds.

Where to use Emali 2.0

• Org Console (web): tills, settlements, payouts, invoices, team
• Mobile native (optional): customer-facing payments context (QR, receipts)

Core tasks (what to document)

• Merchant onboarding and activation
• Till setup and reconciliation
• Understanding payment statuses and receipts
• Settlements and payouts
• Fees and commissions visibility
• Disputes and reversals (when applicable)

Local examples

• Merchant names: Matsapha Hardware, Ezulwini Fuel Station
• Typical payment: E 65.00 (customer purchase)