Biller Guide

Billers publish services and receive bill payments.

Where to use Emali 2.0

• Org Console (web): bill catalog, invoices, settlements, reports
• Developer Portal (web): integration management (if applicable)

Core tasks (what to document)

• Biller onboarding and service setup
• Account validation rules and error handling
• Invoices and bill presentment (if supported)
• Settlement and reporting
• Disputes and reconciliation

Local examples

• Utilities: Eswatini Electricity Company (EEC), Eswatini Water Services Corporation (EWSC)
• Example payment: E 350.00 (monthly bill)