Umhlahlandlela we-Customer

Bo-customer bangasebentisa Emali 2.0 nge-mobile app, web, kanye ne-USSD. Lelikhasi likusita ukhetse umhlahlandlela lofanele umsebenzi lofuna kuwenta.

Emachannel e-customer

I-channel	Isetjentiselwa ini kakhulu	Emaciniso
Mobile app	Kusebentisa i-wallet nsuku tonkhe, self-service lenengi, notifications	Leli ngilo primary experience kubasebentisi be-smartphone
Customer web portal	Kusebentisa i-account nge-browser, statements, reporting	Lilungele desktop noma office access
USSD *123#	Access low-data, feature phone, kanye ne-assisted service esheshako	Iqala nge-English/siSwati bese igcina lolulwimi kuyo yonkhe isession

Imisebenti lebalulekile ye-customer

• Kubhalisa, kungena, nekubuyisela access ye-account
• Kubona balance, imisebenti yakamuva, ne-mini statement
• Kuthumela imali kulomunye customer
• Kukhokha timbilisi kanye ne-collections
• Kutsenga i-airtime
• Kukhipha imali nge-agent till
• Kubuka nekugunyata ticelo letihambisana ne-customer
• Kuphatsa i-PIN, lulwimi, limits, kanye netisetelo te-account

Cala lapha

• Nge-customer mobile app ye-Android overview, sebenzisa Customer Mobile App Guide.
• Nge-full native feature index ngekwehlukana kwawo, sebenzisa Customer Mobile Capability Matrix.
• Nge-feature phone kanye ne-low-data flows, sebenzisa Customer USSD Guide.
• Nge-browser pages kanye nema-screenshot, buka Customer Portal Guide.
• Nge-passkey setup, passkey login, kanye ne-cross-device sign-in ku-browser, buka Customer Passkeys and Sign-In.
• Nawufuna kutsi ukhetse kahle phakathi kwema-channel, buka Channels Matrix.

I-sample data yase-Eswatini esetjentisiwe

• Imali: E
• Customer test MSISDN: +26870000001
• Billers labajwayelekile: EEC, SWSC
• Till ye-cash-out esetjentisiwe etibonelweni: 000001

Tinkinga letivamile

• I-PIN lephutsa noma ematama lamanengi kakhulu
• Imali lenganele noma limits letifike emkhawulweni
• Bill reference, till number, noma recipient MSISDN longavumelekile
• Transactions letisapending nobe leticedziwe
• Session timeout ngemuva kwekungasebenti