Organization Guide

Organizations manage operational structures and users, and oversee merchants/agents where applicable.

Where to use Emali 2.0

• Org Console (web): day-to-day operations

Core tasks (what to document)

• Organization onboarding and activation
• Branch and unit management
• Roles and permissions
• Policies and limits
• Audit trail and approvals (maker-checker)
• Tills and wallets
• Transactions, settlements, payouts, and invoices
• Reports and performance dashboards

Local examples

• Branches/units: Mbabane Head Office, Manzini Branch, Matsapha Operations
• Currency: E (Emalangeni)